Data protection

Last updated: September 18, 2026

Levivo operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with an individual shopping experience (the “Services”). Levivo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

What personal information do we collect or process?

When we use the term “personal information,” we refer to information that identifies you or any other person or can be directly associated with you. Personal information does not include information that has been collected anonymously or anonymized in such a way that identification or attribution to you is not possible. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact details including name, postal address, billing address, delivery address, telephone number, and email address.
• Financial data including credit, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information including username, password, security questions, configurations, and settings.
• Transaction information including items you view, add to cart, add to wishlist or purchase, return, exchange, or cancel, as well as your past transactions.
• Communication with us including information you provide when communicating with us, such as when you send an inquiry to customer support.
• Device information including information about device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information via the following sources:

• Directly from you We collect the information when, among other things, you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically via the Services We collect the information from your device, when you use our products or services, or visit our website, as well as through the use of cookies and similar technologies.
• From our service providers We collect the information when, among other things, we engage service providers to enable certain technologies and when they collect or process your personal information on our behalf.
• From our partners and other third-party providers

How do we use your personal information?

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to provide you with the Services. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating an individual shopping experience for you, for example, by recommending products based on your purchases. This may also include using your personal information to better customize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and advertising purposes, such as to send marketing and advertising communications by email, SMS, or mail and to show you online advertising for products or services for the Services or other websites, also based on items you have previously purchased or added to your cart, as well as other activities related to the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access data with other individuals.
• Communication with you. We use your personal information to provide you with customer support and effective services, to respond to your inquiries in a timely manner, and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or to respond to lawful processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual legal disputes, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce such terms and policies.

How do we share personal information?

Under certain circumstances, we may share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, including providers and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• We share personal information with business and marketing partners who provide marketing services for you and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on your place of residence, you may have the right to instruct us not to share information about you to display targeted advertising and marketing based on your online activities across different merchants and websites.
• When you request or otherwise give your consent for us to share certain information with third parties, such as to deliver products to you, or when you use social media widgets or login integrations.
• We share personal information with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Data that you submit to the Services is shared with Shopify as well as third parties who may be located in countries other than your country of residence to provide and improve the Services for you. In order to protect, expand, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our shop, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected through your interactions with our shop, other merchants, and Shopify. Under these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. Further information on how Shopify uses your personal information and what rights you have can be found in the Shopify Privacy Policy for Consumers. Depending on where you reside, you may exercise certain rights regarding your personal information listed here: Link to Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies as well as other terms and conditions. We provide no guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information that you provide in public or semi-public areas, including information that you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without restrictions on their use by us or by a third party. The inclusion of such links by us does not mean that we endorse the content of these platforms or their owners or operators, unless expressly stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not yet reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request the deletion of this data. At the time this Privacy Policy took effect, we have no knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under the age of 16.

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee “perfect security.” Furthermore, information you send to us may be exposed to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal information depends on various factors. These include, for example, whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and options

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in specific cases, we may decline your request to the extent permitted by law.

• Right of access/information. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request that we delete the personal information we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may continue to send you non-promotional emails, such as regarding your account or orders you have placed.

You may exercise these rights if indicated accordingly in the Services, or by contacting us using the contact details provided below. More information on how Shopify uses your personal information and what rights you have, including rights regarding data processed by Shopify, can be found at https://privacy.shopify.com/en.

You will not face any disadvantages for exercising these rights. To the extent permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require proof that you have authorized them to act on your behalf. It may be necessary for you to confirm your identity directly with us. We will respond to your request promptly within the scope of applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you have the right to object to our decision by contacting us using the contact details below or by filing a complaint with the competent data protection authority. For the European Economic Area, there is a list of competent data protection supervisory authorities. If you would like to view them, you can do so here.

International transfers

Please note that we may transfer, store, and process your personal information outside of the country in which you reside.

When we transfer your personal information outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer takes place to a country that has been demonstrated to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date and take any other steps required by applicable law.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@mykitchen-company.com or by mail using the details provided below: Gewerbestr. 11, 44866 Bochum, Germany. For the purposes of applicable data protection law, we are the data controller of your personal information.